Call Center Supervisor - $22/hr - Austin, Texas | CareerCircle
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Call Center Supervisor - $22/hr

Aston Carter

02/21/2022

Posting ID: JP-002661448

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Austin, Texas
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Description:

Summary/Objective: The Operations Supervisor will support all call center staff and implement call center strategies and operations; improving systems and processes; and mentoring and developing staff. Essential Duties: • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Delegate objectives and day-to-day tasks for the contact center team. • Conduct effective resource planning to maximize the productivity of resources (people, processes, technology etc.) • Analyze call-center metrics and address accordingly. • Be involved in the hiring, onboarding and training processes. • Provide coaching and assistance to team and individuals. • Assist management in ensuring performance goals are met. • Mentor and give direction and provide training on best practices. • Take escalated customer service calls and pursue resolution while de-escalating the situation at hand.

Skills:

Call center, Customer service, call center management, call center support, salesforce, excel, office suite, call center software, Healthcare industry, Call center operations, Phone support, metrics, management, healthcare, Retention calls, Escalation calls

Top Skills Details:

Call center,Customer service,call center management,call center support,salesforce,excel,office suite,call center software

Additional Skills & Qualifications:

Education/Experience: • 5+ years of Call Center management experience required • College degree or equivalent experience required • Healthcare experience preferred Technical Knowledge: • Microsoft Office Suite including Excel, Email and Internet required • Salesforce experience required • Call center phone software and/or operating systems preferred

Experience Level:

Expert Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Recruiter: Frank Tedesco

Phone: +14804593103

Email: ftedesco@astoncarter.com

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