Retail Background? Looking For A Career Apply Here!!! - Austin, Texas | CareerCircle
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Retail Background? Looking For A Career Apply Here!!!

Aston Carter

02/23/2022

Posting ID: JP-002665357

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Austin, Texas
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Description:

The primary job of every Employee of Arizona Tile is to provide outstanding Customer Service. We must do all we can to serve our Customers' needs and to exceed their expectations. To assist the Manager in providing the Customer with the best possible buying experience, product delivery, and after-sale service. To assist the Manager in maximizing the efficiency of the Customer Order Process. These are the responsibilities of this job. Other responsibilities may be assigned as needed: Completes assigned tasks to the best of her/his ability, within the time specified. Criteria: - Uses effective time management techniques to accomplish assigned tasks. - Asks questions and requests clarification if details seem unclear. - Maintains a high level of product knowledge and actively seeks out new information. - Enters Customer orders into and interprets information from the company's computerized order processing system accurately and efficiently. - Correctly answers questions that arise during sales presentations. - Knows how to research questions that can not be answered and commits to following up with Customer to provide the answer. - Seeks new information by reading trade publications and other sources. - Possesses an in-depth awareness of the different branch operations and how they relate to one another. - Cooperates seamlessly with showroom, warehouse, and slab sales personnel. - Ensures that all commitments made to Customers and coworkers are reasonable and can be met. - Considers carefully what can be accomplished. Does not intentionally make commitments that are impossible to keep. - Demonstrates a willingness and ability to work within a team environment - Gets along well with other members of the AZT team on a day-to-day basis, and when called upon to participate in special events, such as inventory and/or parking lot sale. - Maintains a knowledge of competitors and their products. - Uses resources such as sales reps, Customers, and the internet to learn about competitive products offered by the competition. - Demonstrates proficiency in using company computer applications . - Enters Customer orders into and interprets information from the company's computerized order processing system accurately and efficiently. - Serves as an effective, courteous direct contact for our Customers - Provides courteous, proactive sales support face-to-face, over the phone, or by other means. Demonstrates effective interpersonal skills. - Employs effective phone skills. - Willingly answers phones when appropriate; uses warm, friendly tone; uses phone efficiently and appropriately. - Maintains an in-depth knowledge of our products and is able to promote sales of those products to our Customers. - Keeps current on new products, discontinued products, products with supply problems, and out of stock products. Knows how to introduce Customers to similar products when appropriate and minimizing inconvenience to the Customer. - Promotes allied and spiff products when appropriate and applicable. - Engages in problem solving by actively listening to Customers and coworkers. - Uses sound problem solving techniques to arrive at a solution. - Balances ongoing projects with the more immediate demands of the Order Desk. - From time to time, at the request of the Manager, the Order Desk CSR may be assigned an ongoing project. An example of one of these ongoing projects is researching and possibly canceling orders that are no longer needed by Customers.

Skills:

order entry, order fulfillment, Customer service, Call center, Help desk support, Help desk, Customer support, Customer service team, Customer service call center, excel data entry, Data entry, microsoft excel

Top Skills Details:

order entry,order fulfillment,Customer service,Call center,Help desk support,Help desk,Customer support,Customer service team,Customer service call center

Additional Skills & Qualifications:

Ability to enter data using a computer keyboard and mouse; and function within a Microsoft® Windows® computing environment. Strong customer service skills/experience (ratio of calls: 30 phone calls a day) The calls vary from 30 seconds to 5-10 minute conversation Must have a positive attitude and be reliable To be successful at this job, an individual must be able to perform each objective, responsibility and key task satisfactorily and perform the job in accordance with the polices outlined in the current edition of the Employee Handbook. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed above. The requirements below are representative of the knowledge, skill, and/or ability required. Ability to define problems, collect data, establish facts and draw valid conclusions; to interpret an extensive variety of technical instructions in written or diagram form and deal with several abstract and concrete variables.

Experience Level:

Expert Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Recruiter: Damon Diaz

Phone: +15122576923

Email: dadiaz@astoncarter.com

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