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Customer Care Representative - Bilingual

Aerotek

06/17/2021

Posting ID: JP-002147760

Full Time
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Description:

Day to Day Responsibilities of this Position and Description of Project:

• Call center environment

• Making outbound or taking inbound for members of Medicaid or Medicare to welcome to plan or conduct health risk assessment

Required Skills: Bilingual required.

1. Call center experience REQUIREMENT, does not have to be healthcare

2. 35-40 WPM Typing

3. Ability to multitask

4. COMPUTER SAVVY – the last class is doing great now, but we had a TON of computer issues with getting people set up at home and contractors not knowing basics of technology.

Work Location: Fully remote, needs to be in the Dallas area, could return back to office at some point this fall.

Start/End Time: Typical shift: 6am-6pm operating hours, M-S. Five days, 8 hour shifts between that timeframe. Saturday alternates.

Summary:

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

Ability to work independently and manage ones time.

Ability to accurately document and record customer/client information.

Previous experience with computer applications, such as MS Outlook or data entry software.

Education/Experience:

High school diploma or GED required. 0-2 years customer service related experience required.

Skills:

customer service, bilingual, Spanish, call center, healthcare, medical, insurance, Medicare, Medicaid

Additional Skills & Qualifications:

call center experience required

bilingual in Spanish required

Experience Level:

Expert Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

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