Program Manager

Job Description:

The main function of a non-IT program manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc or any other non-IT based project.

Job Responsibilities:

• Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.

• Present and explain proposals, reports and findings to clients.

• Recruit employees, assign, direct, and evaluate their work, and oversee the development and maintenance of staff competence.

• Analyze technology, resource needs and market demand, to plan and assess the feasibility of projects.

• Confer with management, production and marketing staff to discuss project specifications and procedures.

• Review and recommend or approve contracts and cost estimates.

Purpose of this team - manages the delivery partner engagement for css technical support, align with developer support org, has delivery partners worldwide

Skills:

• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.

• Ability to work independently and manage one’s time.

• Knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.

• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.

• Knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc.

Additional Skills & Qualifications:

• Bachelor's degree in business administration or a related field.

• PMI or PMP certification preferred.

• 5-7 years experience required.

Best vs. Average - ideal background is technology qualification, good at data analytics, BI skills, past experience with tech support org

Performance indicators – meeting deadlines, quality of work, feedback from others

1. Experience with tech support with developers (5-7 years)

2. Experience analyzing trends, data analysis, BI skills (5-7 years)

3. Experience working in a highly collaborative setting (5-7 years)

Best vs. Average - ideal background is technology qualification, good at data analytics, BI skills, past experience with tech support org

Performance indicators – meeting deadlines, quality of work, feedback from others

Typical task breakdown and operating rhythm – 20% meetings, 20% collabs, 20% coordinating efforts with others, 40 % heads down data analytics, reports, finding trends.