Remote Customer Service Representative

Description:

-Deliver the highest level of customer service experience -Answer customer calls - Reset Passwords - Assist with creating accounts - Uploading documents - Answering general questions -Engage with customers over the phone and reply to online chat inquiries -Help customers manage their accounts -Verify eligibility for coverages/review healthcare options etc. Problem Solve -Find creative solutions to any, and all, consumer problems that arise -Diagnose, assess, and resolve problems or issues in a timely manner Be an expert on the company, product, and policies -Display flexibility and willingness to accept constantly changing project/program updates -Demonstrate corporate values on a consistent basis -Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams -Adhere to regulated guidelines for communications via all channels -Interpret and follow defined procedures and policies Administrative Duties -Input customer information into a database -Various administrative duties as assigned

Skills:

Customer service, inbound calls, hospitality, hotel, retail, healthcare, license, agent, Customer support, Csr, Bilingual, Microsoft office, troubleshooting, technical skills

Top Skills Details:

Customer service, inbound calls, hospitality, hotel, retail, healthcare, license, agent

Additional Skills & Qualifications:

- Must be able to provide their own computer/laptop with working camera for the first 3 weeks of training. - After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service background - High level food service/retail background required. RECENT work history - no large gaps in their tenure or recent history. - Must have high speed reliable Internet (35 Download speed or better) -MUST not have any requested time off including Doctor Appointments during the 3 weeks of training. - Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required) Bilingual in Spanish pay rate is $15.50/hr. (BILL RATES ARE STILL THE SAME) Disqualifiers: • Unable to demonstrate understanding of a workflow process • Unable to provide well-rounded responses to specific questions/ short answers • In conversation, demonstrates the inability to understand and follow policy and procedures • In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others

Experience Level:

Entry Level