Close Icon
CareerCircle Logo


Job Search & More

Search for and find Remote Customer Service Representative jobs and Aston Carter jobs at
Aston Carter jobs, learn more at

Remote Customer Service Representative

Aston Carter

Posted Friday, July 14, 2023

Posting ID: JP-003905192

×Not Interested
Save Job
El Paso, TX
Facebook iconTwitter iconLinkedin icon


-Deliver the highest level of customer service experience -Answer customer calls - Reset Passwords - Assist with creating accounts - Uploading documents - Answering general questions -Engage with customers over the phone and reply to online chat inquiries -Help customers manage their accounts -Verify eligibility for coverages/review healthcare options etc. Problem Solve -Find creative solutions to any, and all, consumer problems that arise -Diagnose, assess, and resolve problems or issues in a timely manner Be an expert on the company, product, and policies -Display flexibility and willingness to accept constantly changing project/program updates -Demonstrate corporate values on a consistent basis -Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams -Adhere to regulated guidelines for communications via all channels -Interpret and follow defined procedures and policies Administrative Duties -Input customer information into a database -Various administrative duties as assigned


Customer service, inbound calls, hospitality, hotel, retail, healthcare, license, agent, Customer support, Csr, Bilingual, Microsoft office, troubleshooting, technical skills

Top Skills Details:

Customer service, inbound calls, hospitality, hotel, retail, healthcare, license, agent

Additional Skills & Qualifications:

- Must be able to provide their own computer/laptop with working camera for the first 3 weeks of training. - After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service background - High level food service/retail background required. RECENT work history - no large gaps in their tenure or recent history. - Must have high speed reliable Internet (35 Download speed or better) -MUST not have any requested time off including Doctor Appointments during the 3 weeks of training. - Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required) Bilingual in Spanish pay rate is $15.50/hr. (BILL RATES ARE STILL THE SAME) Disqualifiers: • Unable to demonstrate understanding of a workflow process • Unable to provide well-rounded responses to specific questions/ short answers • In conversation, demonstrates the inability to understand and follow policy and procedures • In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others

Experience Level:

Entry Level

Contact Information

Recruiter: John Hayworth

Phone: +14806653698


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Tag icon for RemoteRemote
customer service
customer support
microsoft office
technical skills