Remote Customer Service Representative// El Paso

Description:

• Will be taking calls back to back.
• Taking phone calls and assisting with Annual Enrollment
• Will be taking phone calls from individuals who need help enrolling
• Could be taking 30-50 calls a day
• Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization
• Pinpoints needs for modification or changes in program design and administrative procedures
• Records employee enrollment in benefit's
• Explains and interprets more complex aspects of company insurance programs to employees and dependents
• Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk

Experience Level:

Entry Level