Entry Level Remote Customer Service Representative

Highlight: 

• Pay: $14.50hr; $15.50 for bilingual (opportunity for monthly bonuses plus overtime)
• Industry: Customer Service
• Employment Type: long term, open ended contract
• Location: 100% remote; equipment provided by the client after the first 3 weeks of training. (must provide own equipment in the beginning with working camera)

Necessary Experience/Skills:

• High level food service/retail background required. RECENT work history - no large gaps in their tenure or recent history
• Must be able to provide their own computer/laptop with working camera for the first 3 weeks of training
• Must have high speed reliable Internet (35 Download speed or better)
• MUST not have any requested time off including Doctor Appointments during the 3 weeks of training
• Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)

A Day in the Role:

• Speaking to Medicare/Medicaid eligibility recipients about their healthcare coverages, options, and eligibility
• Walking consumers through how to create accounts
• Resetting passwords
• Uploading documents while answering calls from consumers
• Updating billing and payment preferences
• Describing benefits and coverages to customers

Next Steps: 

• The Aston Carter recruiting team will be reaching out to discuss next steps within a couple of business days