Bilingual Call Center Representative

*Must be Bilingual Spanish*

Job Descriptions:

Customer Service Representative

• Answering incoming calls from customers who need assistance with general questions on their account, payment, information, title request etc.

Customer Accounts Representative

• Light/soft collections (payments that are between 1 and 29 days past due).
• Assist customers with their accounts from adding a credit card, changing their expired payment method, turning on auto-pay etc.

Additional Skills & Qualifications:

• Problem solving skills, attention to detail
• Must have excellent Communication Skills
• Experience with customer service and problem resolution

Schedule: (This position is in-office in Irving, TX)

• Customer Service Representative
  • Monday – Friday (8AM – 5PM) with one Saturday a month (8AM – 12PM)
  • Saturdays are overtime pay
• Customer Accounts Representative
  • Monday – Friday (8AM – 5 PM) with two late nights a week (11AM – 8PM late nights are never on Friday) and 1-2 Saturdays a month (8AM –12 PM)
  • One week of the month will be all 7-4, with Saturday 7-12 for that week.
  • Saturdays are overtime pay