Customer Service Rep/ Operations Coordinator. PAY - $15 TO $18. Lewisville, Texas - Lewisville, Texas | CareerCircle
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Customer Service Rep/ Operations Coordinator. PAY - $15 TO $18. Lewisville, Texas

Aston Carter

02/21/2022

Posting ID: JP-002660416

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Lewisville, Texas
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PHONE: 469-416-4205, EXTENSION: 55616. EMAIL ID: sakshay@astoncarter.com

Description:

Job Overview:

Customer Service Rep/ Coordinator

  • An order management specialist is responsible for monitoring sales orders and confirming accurate delivery details to the customers.
  • Order management specialists verify the availability of placed orders, ensuring its quality before shipment to avoid complaints and issues.

Summary:

  • You will spend most of the day on email and/or phone with external/internal customers, collecting, entering and processing orders for installation on a scheduled time frame.
  • Customer Service is a large part of our Company and works with all departments.

Responsibilities:

  • Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management process.
  • Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow.
  • Manage all communication with all sales department order and process all customer orders and shipment of products and ensure optimal practices for all processes.
  • Verify and manage all shipment and respond to all inquiries for all status order and resolve all customer issues and prepare efficient schedule for projects and delivery.
  • Monitor and evaluate all order issues and resolve in discrepancies and ensure accurate billing of all bookings.
  • Provide an interface with finance department and manage all contracting processes and manage all incoming purchase orders from various email locations.

Duties:

• Inputting customer details on orders

• Transcribing selection sheets for install

• Process work order for install. Proofreading data

• Answer email within 1 hour. Answer phone calls from sales partners and client account reps.

• Update records for reselections and/or rescheduled installs

• Dealing with customer and homeowner queries, Working to meet deadline each day

• Operate office equipment including computers, printers and copiers

• Adhere to confidentiality regulations

Skills:

data entry, Typing, fast pace, Customer service, Multi Tasking, Restaurant customer service, WPM, operation, administrative, server, host/hostess.

PAY: $15 TO $18

Location: Lewisville, Texas

Additional Skills & Qualifications:

Must score 40+ WPM* with high accuracy

• High School Diploma / GED / College

• Must be okay with overtime up to 50 -60 hours per week

• Accuracy and attention to detail

• Good communication skills both written and verbal

• Computer skills and knowledge of flooring/new home construction

• The ability to work multiple computer screens and multi-task

• Basic literacy and numeracy skills

• Organizational abilities

• Self-motivated

• The ability to work as part of a team

• The ability to do the same task for long periods of time

• The ability to work under pressure and tight deadlines

• A conscientious and responsible attitude

• A positive approach in a busy working environment

Experience Level:

Expert Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Recruiter: Akshay Srinivasa

Phone:

Email: sakshay@astoncarter.com

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