Chat Support Specialist

Description:

Summary:

On a daily basis you will be maintaining a high volume of chat cases and prioritize closing the cases out and resolving the customers issues.

Job Duties:

- Assist patient members with enrollment in drug savings programs

- Directly communicate with patient assistance programs to facilitate the approval of medications

- Assist patient members with enrollment

- Educate patient members about their pharmacy benefits and answer questions as needed

• Answer questions over chat and problem solve
• Manage a wide variety of customer service and administrative tasks to resolve customer issues
• Use various system tools to interact and assist clients
• Provide support to customers through chat
• Used troubleshooting steps to resolve issues
• Managed the customers account and Handled incoming chats
• Updating customer information

Additional Skills & Qualifications:

Requirements:

- Proficiency in Mac, MS Office, G-Suite required

****2+ years of CHAT experience in a call center metric environment

-Candidates that are experienced with taking multiple chats at once

-1+ years experience in help desk or troubleshooting role a plus

-Technical Support/Tech Savvy - Must be able to navigate 4+ computer programs at once and comfortable toggling two different screens