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Chat Support Specialist

Aston Carter

Posted Friday, July 14, 2023

Posting ID: JP-003905703

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Plano, TX
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On a daily basis you will be maintaining a high volume of chat cases and prioritize closing the cases out and resolving the customers issues.

Job Duties:

- Assist patient members with enrollment in drug savings programs

- Directly communicate with patient assistance programs to facilitate the approval of medications

- Assist patient members with enrollment

- Educate patient members about their pharmacy benefits and answer questions as needed

  • Answer questions over chat and problem solve
  • Manage a wide variety of customer service and administrative tasks to resolve customer issues
  • Use various system tools to interact and assist clients
  • Provide support to customers through chat
  • Used troubleshooting steps to resolve issues
  • Managed the customers account and Handled incoming chats
  • Updating customer information

Additional Skills & Qualifications:


- Proficiency in Mac, MS Office, G-Suite required

****2+ years of CHAT experience in a call center metric environment

-Candidates that are experienced with taking multiple chats at once

-1+ years experience in help desk or troubleshooting role a plus

-Technical Support/Tech Savvy - Must be able to navigate 4+ computer programs at once and comfortable toggling two different screens

Contact Information

Recruiter: Shelby Maldonado

Phone: (480) 459-3116


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Tag icon for On-SiteOn-Site
healthcare customer service
insurance verification
medical reception
patient access
patient registration
patient scheduling
patient service
prior authorization