Customer Care Specialist

Well established company seeking a remote customer service representative!

Description:

• Interact directly with customers via phone, text, chat and email to accomplish business objectives.
• Utilize company's proprietary technology to connect members with our nationwide partner network.
• Answer calls to assist customers with order fulfillment and service execution.
• Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions.
• Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames.
• Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service.

Additional Skills & Qualifications:

• Empathy is very important, multitasking, attendance/flexibility, attention to detail TIME ZONES.
• 1+ years of Call Center Experience