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*WFH*- Customer Service -$16/hr

Aerotek

05/03/2021

Posting ID: JP-002097852

Full Time
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Description:

PA1:

• Works under direct, close supervision

• Taking calls regarding Life Insurance Claims, Death Claims (collecting information from the caller, providing empathy, and updates on current policies, etc)

• Able to read and comprehend (non-scripted calls) policies

• Working on multiple computer screens with dual monitors

• Successfully completes Life/Health Response Center training

• Develops knowledge of State Farm and the department's workflow, procedures, and products

• Develops knowledge of required systems and tools utilized

• Provides application and policy status, life claims status, services beneficiary maintenance and answers lower complex billing and policy questions

• Identifies form requirements, medical requirements, assists with new business/change of plan processes and policy maintenance

• Identifies need to escalate for specialized activity

• Follow process guidelines to service new and existing policies

• Responsible for working primarily with agency partners and occasionally customers and 3rd party vendors by communicating outstanding requirement of documents or forms

• Identifies, researches, and responds to questions/issues related to life insurance policies

• Uses multiple applications to gather the necessary information and notify business partners regarding status, inquiries and claim reporting

PA2:

• Answers calls relating to financial services from agents and policyholders

• Processes financial service transactions, including electronic fund transfers, illustrations, values/disbursements, tax questions and premium inquiries

• Processes transactions involving external companies and reinstatement of policies

Skills:

customer service skills, customer service oriented, insurance policy, computer skills, insurance claim, Dual monitor, Inbound and outbound calls, Retail customer service, Retail, Property and casualty, Property and casualty insurance, Csr, Call center, Customer support, Wpm

Top Skills Details:

Excellent Customer Service Skills

Strong Computer Skills & Strong Internet Connection (while working from home)

Attention to Detail

Key attributes:

- Active listening skills

- High empathy

- Being resourceful (ability to use notes and tools provided in training to find answers)

- Navigate multiple screens and systems

- Adaptable

- Comfortable with constantly changing environment

- Critical thinking, resourceful and ability to research items

- Simplify complicated topics

- Growth mindset

- Team player

Additional Skills & Qualifications:

Preferred Skills:

• 1-2 years relevant experience; customer service preferred (call center, retail "Starbucks, Chick-fil-A, In & Out Burger" , etc)

• Communicates clearly, professionally and empathetically with customers/associates

• Ability to provide remarkable customer service in all interactions with customers and associates

• Ability to think critically and demonstrate decision making skills through appropriate investigation

• Ability to handle multiple computer applications while helping customers on the phone in a fast-paced collaborative team environment

• Thrives on accountability to your team, your work and your schedule

• Working in a collaborative team environment to handle a large volume of work

• Highly prefer HS Diploma or GED

Testing Requirements:

1. Call Center Audio – score 70% or better

2. 1 minute onscreen typing – 30 wpm or better

Experience Level:

Entry Level

PH-Number - 702-842-9242

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

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