Remote Insurance Supervisor

Description:

Job Duties:

- Assist manager with setting performance goals that align with the company’s larger plans

- Meet daily with your manager to discuss individual employee KPI’s and plans of action if below the mark.

- Track progress and provide constructive feedback

- Monitor the Cloud and watch that staff is meeting KPI’s set

- Live monitor calls and provide timely positive feedback as well as opportunities for improvement through email and/or Teams chat

- You are listening for use of approved scripting, professionalism, negotiation skills and following regulated guidelines

- Ensure this feedback is building the employee up for success

- Serve as a link between agents and management

- The supervisor is the go-to person for agents. Be available and approachable to your employees.

- Ensure proper and professional communication to your manager

- Motivate team members and create strategies to boost productivity

- Communicate with the manager if there are suggested schedule adjustments based on staffing or productivity shown on the Cloud

- A supervisor is responsible for running contests and creating a fun and productive work environment

- Send positive shout outs regarding all agents throughout the week, do not just focus on certain employees

- Daily Fun Facts – If you spot a miss from an agent, send a fun fact as a reminder of a process (without naming the agent)

- Conduct as needed training and support of agents

- Daily call monitoring including coaching and development- communicate training opportunities identified up to Director or Manager

- Complete agent assigned coaching through Verint

- Supervisor call feedback to agents-

- Listen and provide de-escalation techniques to agents to assist with handling escalated situation to improve volume of Supervisor calls

- Time tracking including breaks/lunches

- Know your staff’s schedule. Ensure they are taking correct time on breaks/lunches.

- Review and Complete Agents emails as needed

- Be available to staff. Timely responses on emails/questions is key to feeling supported.

-Lead by example

- Conduct yourself as an example of the expectations you hold your staff to

Skills:

claims, insurance, data entry, Insurance verification, Health care, Medical, Medical billing, Health insurance, medicare, claim, insurance companies, medical terminology, insurance coverage, patient registration, insurance billing, insurance follow up, appeals, medical record, open enrollment, claims resolution, denied claims, medicaid, medical collections, emr, medical claim, ehr, patient information, medical insurance, revenue cycle, supervisory skills, Healthcare industry, Medical claims processing, Prior authorization, Coordination of benefits, epic, cerner, accounts receivable, administrative skills, collection, benefit verification, FACS

Additional Skills & Qualifications:

BVA:

- EPIC & Cerner Experience

- Bachelors Degree