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Remote Insurance Supervisor

Aston Carter

Posted Thursday, July 13, 2023

Posting ID: JP-003901951

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Waco, TX
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Job Duties:

- Assist manager with setting performance goals that align with the company’s larger plans

- Meet daily with your manager to discuss individual employee KPI’s and plans of action if below the mark.

- Track progress and provide constructive feedback

- Monitor the Cloud and watch that staff is meeting KPI’s set

- Live monitor calls and provide timely positive feedback as well as opportunities for improvement through email and/or Teams chat

- You are listening for use of approved scripting, professionalism, negotiation skills and following regulated guidelines

- Ensure this feedback is building the employee up for success

- Serve as a link between agents and management

- The supervisor is the go-to person for agents. Be available and approachable to your employees.

- Ensure proper and professional communication to your manager

- Motivate team members and create strategies to boost productivity

- Communicate with the manager if there are suggested schedule adjustments based on staffing or productivity shown on the Cloud

- A supervisor is responsible for running contests and creating a fun and productive work environment

- Send positive shout outs regarding all agents throughout the week, do not just focus on certain employees

- Daily Fun Facts – If you spot a miss from an agent, send a fun fact as a reminder of a process (without naming the agent)

- Conduct as needed training and support of agents

- Daily call monitoring including coaching and development- communicate training opportunities identified up to Director or Manager

- Complete agent assigned coaching through Verint

- Supervisor call feedback to agents-

- Listen and provide de-escalation techniques to agents to assist with handling escalated situation to improve volume of Supervisor calls

- Time tracking including breaks/lunches

- Know your staff’s schedule. Ensure they are taking correct time on breaks/lunches.

- Review and Complete Agents emails as needed

- Be available to staff. Timely responses on emails/questions is key to feeling supported.

-Lead by example

- Conduct yourself as an example of the expectations you hold your staff to


claims, insurance, data entry, Insurance verification, Health care, Medical, Medical billing, Health insurance, medicare, claim, insurance companies, medical terminology, insurance coverage, patient registration, insurance billing, insurance follow up, appeals, medical record, open enrollment, claims resolution, denied claims, medicaid, medical collections, emr, medical claim, ehr, patient information, medical insurance, revenue cycle, supervisory skills, Healthcare industry, Medical claims processing, Prior authorization, Coordination of benefits, epic, cerner, accounts receivable, administrative skills, collection, benefit verification, FACS

Additional Skills & Qualifications:


- EPIC & Cerner Experience

- Bachelors Degree

Contact Information

Recruiter: Danielle Angeli

Phone: +12107805769


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Tag icon for RemoteRemote
accounts receivable
health insurance
healthcare industry
insurance billing
insurance companies
insurance coverage
insurance follow up
insurance verification
medical billing
medical claim
medical claims processing
medical collections
medical insurance
medical record
medical terminology
open enrollment
patient information
patient registration
revenue cycle
health care
prior authorization
claims resolution
coordination of benefits
supervisory skills
administrative skills