Job Title: Collections Associate

Job Description

Under the supervision of the Credit and Collections Supervisor/Manager, the Collections Associate ensures that we are always represented in a professional and courteous manner. Customer service is our top priority, and we are committed to the success of not only our customers but also our partners and peers. The Collections Associate is responsible for calling customers to collect on past due invoices and is accountable for researching and reconciling any open issues regarding credits, unapplied cash, misapplied cash, disputes, and more.

Responsibilities

• Contact customers regarding past due balances and thoroughly document pertinent information.
• Communicate with field personnel about past due invoices and disputes.
• Research and reconcile all open issues including credits, unapplied cash, misapplied cash, and disputes.
• Mail or fax correspondence such as letters and statements.
• Communicate account changes and updates with the corresponding department.
• Place and release customer account holds.
• Work with collection agencies by assigning accounts and responding to inquiries.
• Provide management with the status of past due accounts.
• Work in a very structured environment with a diverse workforce.
• Perform other essential duties as assigned by the supervisor.

Essential Skills

• Research abilities to review customer accounts and identify and resolve matters.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to make quick and accurate decisions.
• Strong interpersonal skills to effectively communicate with customers, vendors, employees, and upper management.
• Ability to manage multiple tasks with changing priorities.
• Capacity to work under pressure and adapt to an ever-changing environment.

Additional Skills & Qualifications

• 1+ years of Accounts Receivable experience in a mid-sized company.
• 1+ years of prior collections experience, preferably business to business.
• Comfortable with Microsoft Excel, including formulas, VLOOKUP, and Pivot Tables.
• High school diploma or equivalent.
• Capability to type 35 WPM and be on the phone 90% of the workday.
• Background in distribution or manufacturing is preferred.

Work Environment

Corporate office environment, 100% on-site. Work hours are Monday through Friday, from 8am to 4:30pm or 7:30am to 4:00pm.