Help Desk Analyst (On-Site) - Overnight Shift

Help Desk Analyst - Contract To Hire

This is an On-Site and Overnight/Nigh Shift Opportunity in Nashville, TN.

Local candidates only.

A TEKsystems client in Nashville, TN is seeking a Help Desk Analyst. This is a Contract to Hire opportunity. Join a dynamic 24/7 technical support environment where your expertise will directly impact the efficiency and reliability of IT services across the organization. As a Help Desk Technician, you’ll be the first line of support, ensuring timely resolution of technical issues and delivering exceptional customer service.

Key Responsibilities

- Provide first-level support by responding to inquiries via phone, email, voicemail, and callbacks.

- Log and manage incidents and service requests using client's ticketing system, ensuring accurate documentation and appropriate routing.

- Escalate unresolved issues promptly to meet resolution targets.

- Alert relevant teams to critical incidents and service disruptions.

- Maintain and update procedural documentation and knowledge base (KB) content.

- Share updates on incidents, procedural changes, and key learnings with the support team.

- Participate in team meetings, workshops, and training sessions to stay current with tools and processes.

Preferred Qualifications

- Prior experience working in a professional/enterprise Help Desk/Service Desk environment or technical call center.

- Quick learner with the ability to adapt to new applications and technologies.

- Strong communication skills to clearly convey technical issues to both users and technical staff.

- Strong customer service skills.

- Excellent analytical, problem-solving, and customer service skills.

- Proficient in typing and phone-based support.

Job Type & Location

This is a Contract to Hire position based out of Nashville, TN.

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Nashville,TN.

This position is anticipated to close on Dec 19, 2025.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.