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Senior Program Manager - Supply Chain

World Wide Technology

Posted Tuesday, January 10, 2023

Posting ID: 5000917008806

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Austin, TX
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Senior Program Manager -- Global Supply Chain

Why WWT?

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.


Founded in 1990 in St. Louis, Missouri, WWT is a global systems integrator and supply chain solutions provider that employs over 8,000 people and operates more than 3.4 million square feet of state-of-the-art warehousing, distribution, and lab integration space strategically located throughout the U.S. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the past ten years.


Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today! We are looking for a Senior Program Manager to support our team.


JOB SUMMARY: The CFI Program Manager will coordinate initiatives and effectively manage the end customer, Supply Chain Partners, and internal cross functional teams. The PM role is responsible for the overall relationship with customers as well as co-working with Global internal business operations and logistics to ensure the overall objectives of the program are met.


  • Monitor and Control operations impact to Program P&Ls to drive strong financial performance.
  • Review weekly OPR reporting to analyze gross profit analysis. Work internally to address pricing or costing issues for alignment
  • Coordinate resolution of invoice discrepancies by providing necessary information (pricing, POD's, etc.) working with customer, WWT Finance, and Logistics to resolve discrepancy.
  • Review of AR Aging to determine if in profile. Aid and support to WWT Finance for escalation of issues.
  • Oversee management of Excess and Obsolete inventory issues
  • Work closely with Program Financial Analyst to ensure CFI pricing strategy is profitable, and coordinate quarterly pricing modification
  • Develop a Trusted Advisor relationship with existing customer contacts. Develop new relationships within Dell and supply chain partners
  • Serve as liaison between customer, ODM, and internal departments to meet customer requirements
  • Ensure customer satisfaction and SLA's are met.
  • Develop Incremental business that extends the program and/or identifies new business opportunities with the customer.
  • Manage schedule, scope, and milestone performance of the program.
  • Prepare and present data for executive review, related to financials and/or operational initiatives
  • Manage the day-to-day program/projects as needed to grow the business.
  • Manage major issue resolution and risk mitigation.
  • Recognize opportunities for innovation and drive continuous improvements to the customer and financial/operational teams


  • Bachelor's degree and/or 8-10 years of related experience. Broad knowledge of purchasing, finance, and/or business administration.
  • Over 5 yrs. experience in end-to-end supply chain management (scheduling, planning, warehousing, fulfillment)
  • Over 7 years of supervisory experience
  • Previous experience in a customer facing role and strong relationship building skills.
  • Must demonstrate strategic thinking, thought leadership, as well as ability to lead initiatives through implementation
  • Excellent communication skills including ability to persuasively deliver presentations to senior executives and partners.
  • Strong math and statistical knowledge
  • PC literate with advanced skills in Microsoft Excel and Word
  • Excellent written and verbal communication skills
  • Ability to work effectively with minimal management direction
  • APICS and/or CPM certification recommended

Some WWT customers have a COVID-19 vaccine requirement. In order to work on projects for these customers, employees must be fully vaccinated or have an appropriate religious or medical accommodation.


World Wide Technology, Inc. offers excellent benefits and competitive compensation. Visit our company web page at for more information.


Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!


Equal Opportunity Employer Minorities/Women/Veterans/Differently Abled.

Job Number: #23-0032

Posting Locations:

Austin, Texas
Maryland Heights, Missouri

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072


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