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On-Site - Deskside Support (DSS) - Relocation Assistance Available


Posted Thursday, November 17, 2022

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Baytown, TX
Full-Time Employee
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Job Description:

  • Help users with Walkup requests to provide support on hardware / software / network problem diagnosis / resolution
  • Accurately test, identify, repair, resolve and document end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless)
  • Troubleshoot and resolve software issues
  • Ability to install, configure, reconfigure or reinstall software including remote support
  • Reimaging computers/hard drives in accordance with customer standards
  • Perform asset inventory activities to maintain accuracy
  • Route problems to respective resolver groups
  • Basic understating of Windows OS , MS Office and Networking
  • Use ticketing system to document, manage problems, work requests and their respective resolutions and circumventions
  • Work closely with DSS peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork
  • Work closely with different resolver groups to obtain technical knowledge and to permanently solve chronic problems
  • Training: Be willing to participate in on the job training designed to enhance skills and support capabilities


Eligibility, Knowledge, Skills & Experience:

  • 1-2 yrs of University education post High school (A.S. or Diploma) and Google IT Support Certificate or Google Data Analytics Certificate
  • Should be able to carry IT equipment (approx 30 lbs like desktops, monitors, switches , routers, phone and VC equipment’s, etc.)
  • Support experience with problem solving involving hardware, software, and networks is preferred
  • Disciplined, systematic problem-solving skills required


  • Hands-on work experience with the following:
    • Windows Operating systems - Windows 10
  • Remote desktop connectivity applications
  • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange
  • MS Outlook:
    • Configuring the MS Outlook - via Exchange or POP
    • Making Calendar entries - setting up meetings
    • Sharing of calendar address book and contacts.
    • Making pst files, signatures, enabling - spell check options, read receipt, recall a sent email.
    • Setting up Rules in MS outlook
  • Internet Troubleshooting:
    • Knowledge of the working principles of DHCP and DNS.
    • Setting up/troubleshooting wired and wireless connections.
    • Knowledge of the usage of basic commands like ipconfig, Tracert, nslookup, loop back IPaddress.
    • Troubleshooting internet explorer issues - like secured sites not opening
    • Knowledge of troubleshooting no network connectivity issues - like limited or no connectivity issues, page cannot be displayed
  • VPN and remote dial-in users
  • Support for laptop, desktops, and printers
  • Basic knowledge of ITIL processes
  • Willing to work in 24 x 7 operations

Contact Information

Recruiter: Lance Koenig


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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