Bilingual Client Onboarding Specialist (POS Software) | 90% Travel

90% of the month you will be traveling and working remote 10%.

Description: As a Bilingual Customer Service Trainer, you will play a key role in onboarding and supporting new clients as they integrate the software solutions. This role combines customer service, technical support, and training.

• As a Bilingual Customer Service Trainer you will be in charge of assisting new customers with getting acclimated within various software they have purchased
• This position will require travel (both locally by car and nationally by plane) for up to 1 week per month
• Response to inquiries via email and phone
• Travel to client sites to help with software installation to assist with any questions
• Train employees at client site to become proficient within the software

Pay:

• $19.23

Shift:

• Monday-Friday (with occasional weekends/overnight at times based on travel)

Training: Will be virtual

• After the training, you will begin traveling to new clients to onboard and train them on the software

Travel: (by plane or car) to new school districts who have signed up to utilize the software and POS systems for the first time

• Conduct training with staff on how to utilize the systems
• Shadow the staff utilizing the systems to assist with real time questions
• On "off days" when not traveling, they will field inbound calls from HQ regarding customer questions about logins that are overflow from the call center (this will be handled remotely)

Top Skills Details

• Customer Service
• Bilingual (both written and verbal)
• Sales
• Training

Additional Skills & Qualifications

• Training experience
• Experience working with software or POS products

Experience Level

Intermediate Level