Customer Care Representative

📌Customer Care Representative (Remote)

MUST reside in Texas, Arizona, or Colorado

Employment Type: Contract | Full-Time | Remote

Start Date: 11/17

📝 Job Summary:

The Customer Care Representative is a key player in delivering exceptional service across multiple channels. This role requires empathy, problem-solving skills, and the ability to communicate clearly and professionally. Ideal candidates are proactive, tech-savvy, and thrive in a fast-paced remote environment.

🔑 Key Responsibilities:

• Actively listen to customer concerns with empathy and patience
• Provide accurate and timely solutions using available tools
• Build trust through kind, responsive, and helpful interactions
• Support customers via phone, chat, email, and social media
• Assist with package tracking, returns, refunds, product info, and warranties
• Guide customers through website navigation and product selection

✅ Required Qualifications:

• Previous customer service experience
• Strong written and verbal communication skills
• Comfortable using Microsoft Office (Outlook, Word)
• High School Diploma or equivalent

✨ Preferred Experience:

• Hospitality, Retail, Food Service, or Call Center
• Customer Care and Inbound Call Handling
• Service-oriented mindset

🕒 Schedule & Availability:

• Standard Hours: Mon–Sat, 8:00 AM – 5:00 PM MST/9:00 AM - 6:00 PM CST
• Peak Season (Nov–Jan): Mon–Sun, 7:00 AM – 6:00 PM MST/8:00 AM - 7:00 PM CST
• Shift Bids: Assigned post-training based on availability and business needs

📚 Training Requirements:

• Day 1 (Friday): Paid orientation (2 hours)
• Weeks 1–2: Full-time training, Mon–Fri, 8:00 AM – 5:00 PM MST/9:00 AM - 6:00 PM CST

Attendance is mandatory for all training sessions.

🏠 Remote Work Requirements:

• Quiet, distraction-free workspace
• Internet: Minimum 50 Mbps download / 10 Mbps upload (no wireless providers)
• Equipment Provided: Laptop, mouse, headset
• Casual dress code

🎁 Perks:

• Quarterly discount codes for premium lifestyle products
• Opportunity for overtime during peak season