Customer Service Rep

Job Description

Taking 30-40 inbound calls a day in a queue
Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization.
Pinpoints needs for modification or changes in program design and administrative procedures.
Records employee enrollment in benefits.
Explains and interprets more complex aspects of company insurance programs to employees and dependents.
Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk.

Additional Skills & Qualifications

MUST HAVE
- 1 year Customer Service (in-person customer service is fine. Must have patience and compassion, will be learning call center sills during training so don't have to have prior, but is a plus)
- Computer Skills (me be able to navigate Office, work through multiple tabs, understand webex)

NICE TO HAVE
Benefits knowledge
Call Center (not required, but is helpful)