Specialist, Knowledge

I. Job Summary

The Knowledge Specialist is responsible for developing, maintaining, and optimizing HR knowledge content to ensure employees, managers, and HR service teams have accurate, clear, and accessible information.

II. Essential Duties and Responsibilities

• Create, edit, and publish HR knowledge articles, FAQs, and process guides for employees, managers, and HR service center teams.
• Translate complex HR policies and procedures into simple, user-friendly language.
• Partner with HR Centers of Expertise (COEs) and HR Operations to ensure content accuracy and alignment with policy and process changes.
• Manage the lifecycle of knowledge content in knowledge platforms, ensuring information is current, accurate, and well-structured.
• Monitor knowledge usage, gaps, and effectiveness through analytics and feedback
• Partner with HR technology and optimization teams to leverage automation and digital enablement.
• Act as a knowledge champion, promoting best practices across the HR function
• Define and implement metadata, tagging, and categorization standards to improve searchability and user experience.
• Partner with HR technology and optimization teams to leverage automation and digital enablement.

III. Qualifications

A. Required Qualifications

• Bachelor's Degree in Human Resources, Communications, Business, or related field , in lieu of degree
• High School Diploma or GED (accredited) and 4 years of relevant work experience
• 3 years of experience in HR, knowledge management, or related field.

B. Preferred Qualifications

IV. Physical Requirements

This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.