Customer Service Representative

** Please email Resume and Availability to speak to cayoung@astoncarter.com if interested**

MUST HAVE A BACHELOR'S DEGREE

Description:

Customer Service Representative

• Monday – Friday

o 8 AM – 5 PM with one Saturday a month (8 AM – 12 PM)

• Answering incoming calls throughout the day from customers who need assistance with their account, payment, information, title request, payment options, logging into website etc.

Customer Accounts Representative

• Monday – Friday

o 8 AM – 5 PM with two late nights a week (11 AM – 8 PM late nights are never on Friday) with every other Saturdays (8 AM – 12 PM)

• This position is a light collections positions, meaning you’re calling customers who have only missed one payment (between 1 and 29 days past due). This is more of a customer service role, because often times you’re talking to people who need help adding a credit card, changing their expired payment method, don’t have auto-pay turned on, forgot their password to log in and pay, etc. Any “heavy” collections activity goes to another department.

Other Information:

- 6-month contract to hire

- Onsite in Irving

- Looking for career minded individuals

- Will be cross-trained and moved between departments every few months or so

Additional Skills & Qualifications:

- Problem solving skills, attention to detail

- Must have excellent Communication Skills

- Experience with customer service and problem resolution

- Bachelor's degree