Debit Card Specialist

Job Description

-This position is responsible for providing internal and external customer service for debit card related issues

-Research debit card activity to provide support to the branches by    phone and email on debit card-related issues. Work with datacenter and /or third-party vendors to resolve system issues in a timely manner.

-Perform routine debit card maintenance, address changes, etc.; Research and Initiate Reg E Disputes when appropriate, including completion of all necessary documents and affidavits.

-Process debit card orders to include monthly reissue for expiring cards and any compromised card list received from Master Card.

-Verify daily card order, reports & RCM file; maintain logs related to debit cards items; serve as backup for daily ATM balancing entries.

Education

High School Graduate or equivalent education

certificate (GED)

Minimum Experience  

1-2 years of banking experience

1 year of experience working with debit cards, preferred

Knowledge/ Skills/ Abilities     

Previous customer service experience, preferred

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 
• Medical, dental & vision 
• Critical Illness, Accident, and Hospital 
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
• Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
• Short and long-term disability 
• Health Spending Account (HSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave)