Field Technician Level 2

Description

Notes from Qualifying call:

- 75% travel

- Work can be daytime or overnights

- Need to have a valid drivers license and your own vehicle (mileage reimbursed at federal rate 70 cents/mile)

- Hotel stays will be covered in advance

- 2.5 hour radius covered from Dallas

- 5 years of experience minimum needed

Need to have:

- A+

- Retail/POS experience

- Rack and stack

- Windows and office suite

- iOS support

- structured cabling (CAT5, CAT6)

- desktop

- network troubleshooting

- punch down and access points

- VoIP

Nice to have:

- Digital signage

- Fiber optic

- Lift experience (cert for lifts)

As a Field Technician, you will provide hardware/software/structure cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment, to include CAT5/6 and Fiber Optics experience. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule is a must.

Key Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Field Services Technician is primarily responsible for:

• Install, configure and support new hardware and software infrastructure.

• Ensure that hardware and software systems are maintained.

• Provide technical support to users with very different levels of IT knowledge and competence.

• Create work instructions and installation documentation.

• Act as the liaison between the Zones team and the customer

• Travel to customer locations and possess a flexible work schedule, this will require overnight stays.

• Will be responsible for own vehicle with mileage reimbursement.

• Provide own cell phone (monthly company reimbursement)

• Other duties as assigned.

Skills

Hardware, Troubleshooting, Cat5, Cat6

Top Skills Details

Hardware,Troubleshooting,Cat5,Cat6

Additional Skills & Qualifications

• High School diploma or equivalent. Associate’s degree preferred and at least 5 years’ experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems.

• A+ certification

• Ability to travel up to 75% (including a weekend departure, traveling during off-hours, and frequent overnight stays)

• Retail and Point of Sale experience

• Server and Network rack and stack and connectivity

• Familiarity with standard Windows O/S and Office suites.

• Apple iOS knowledge

• Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.

• Ability to perform final configuration tasks on customer premise.

• 5+ years’ experience with desktop/laptop hardware.

• 5+ years’ experience with structure cabling.

• Extensive knowledge of Fiber Optic Cabling and Testing

• CAT5\ CAT6 cabling experience

• Punch down and Patching experience

• Access Point experience

• VOIP experience

• Monitors maintenance

• Camera maintenance

• Digital Signage experience desired

• Excellent customer service and communication skills.

• Lift experience (Cert is a bonus to have)

• Valid driver’s license.

• Ability to lift 50 lbs.

Experience Level

Expert Level