Customer Service Representative

Location: San Antonio, TX 78229 - Fully remote AFTER 90 days of training

Training Schedule: M-F, 8:30am to 5:30pm

Availability Needed: Mon -Sun., 6am to 11pm - will receive a permanent shift with 2 days off and 8 hour shifts.

Start Date: August 25th

Summary

We are actively seeking to onboard a Viewer Experience Advocate to join our dynamic Viewer Experience team. As a Viewer Experience Advocate joining our dynamic Viewer Experience team, you will be at the forefront of our viewer interactions, playing a vital role in enhancing our brand image. Your technical expertise will be of utmost importance as you skillfully address viewer needs, passionately recommend suitable products, and fearlessly embrace new challenges.

In this role, your understanding of network functionality and familiarity with common streaming devices will be instrumental in providing unparalleled support to our viewers. You will be their go-to person for resolving technical queries and ensuring a seamless streaming experience. At the heart of this opportunity lies the chance to showcase your unwavering commitment to superior customer service. Your dedication will be the driving force behind our viewers' satisfaction and loyalty.

Furthermore, this position requires supporting multiple products, using multiple systems, and servicing multiple regions. We value adaptability, cross-functional skills, and a global mindset.

Qualifications

• A high school diploma or GED and at least one year of experience in customer service.
• Proficiency in Windows Operating Systems, Microsoft Excel, Word, and Google Docs.
• Strong written and verbal communication skills.
• Familiarity with digital streaming services and devices.
• A positive, adaptive attitude, ready to switch gears to meet the needs of our viewers and team.

#prioritywest25