Onsite IT Support Technician

Description

The successful candidate will be responsible for the planning, installing, configuring and maintaining of hardware and software systems. Requires working with end users, other ITS functions, and contractors to analysis and find alternative resolutions to issues. Requires a service oriented mentality, high sense of ownership of the problems and requests assigned with a focus on managing and resolving issues in a timely manner. This is an IT support position. Will be responsible for simple or single site projects.

Provide Tier 2 and 3 level end-user technical support on client hardware systems, mobile devices, computer peripherals, telecommunications

equipment, and client/ server/ cloud application software. Including 3rd party depot/warehouse support.

Configures, installs, and maintains client and server hardware and peripheral components such as monitors, keyboards, printers, and disk drives

onsite or remotely. Includes hardware support for Kronos time clocks, temperature scanner kiosks, RFID devices, security camera, and wireless access

points.

Experience supporting MS Office Applications

Experience supporting Windows 7 laptops, desktops, and tablets

Experience with Android and iPhone smartphones