Network Support Analyst - Remote | CareerCircle
Job thumbnail

Network Support Analyst

TEKsystems

02/23/2022

Posting ID: JP-002665311

×Not Interested
Save Job
Pin drop icon
Remote
Share:Facebook iconTwitter iconLinkedin icon

Description:

Job Description:

Our client has a career opening for a Network Controller at Hill AFB, Ogden UT.

PROGRAM SUMMARY:

Our customer, Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense

Information System Network (DISN) services to the warfighter, national leaders and other mission and coalition partners across the department of Defense (DoD) and national security organizations. Our Network Operations Center (NOC) team provides 24x7 global DoD information network (DoDIN) operations and incident management support.

PRIMARY RESPONSIBILITIES:

This position is responsible for monitoring tickets for their entire lifecycle.

Demonstrates working knowledge of high visibility customer ticket.

Analyze status of tickets and verify next action is clear and concise.

Monitor ticket queue to ensure contract performance goals are met.

Utilize report data to identify and correct non-compliant tickets.

Review and validate tickets are following published processes to include templates, notifications, and updating timelines.

Coordinate and assign daily workload to technicians for resolution of incidents.

Complete synopsis of incidents to government when requested.

Provide pass down of high interest incidents to oncoming Queue Masters.

Consolidate list of scheduled maintenances and provide to technicians on shift.

Collaborate with leads in all functional areas to restore services to customers more quickly.

Provide situational awareness updates to both customer and contract leadership for all high visibility issues and tickets.

Available to the customer for all informational request.

Coordinate with all functional areas to ensure government requests are addressed in a timely manner.

Support Field Service Engineers in accordance with published work instructions and standard operating procedures.

BASIC QUALIFICATIONS:

High School diploma and 1-3 yrs. of related experience.

Able to work in a shift work environment - 24x7 operation.

General understanding of network topologies, both transport and IP.

Strong written and verbal communication skills, as will have to delivery information to customer at all levels.

Currently possess an active Secret security clearance.

PREFERRED QUALIFICATIONS:

DoD-8570 IAT Level 2 certification (Security+ CE).

GSMO

External Referral Bonus:

Eligible

Potential for Telework:

No

Clearance Level Required:

Secret

Travel:

No

Scheduled Weekly Hours:

40

Shift:

Rotating

Requisition Category:

Professional

Job Family:

Network Administration and Ops

Pay Range:

About The Company

They are a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., they reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.

Skills:

NOC, router, switches, VOIP, Unified communications, Cisco, Nortel, PBX, Avaya, #FEDTPP

Top Skills Details:

NOC, router, switches, VOIP, Unified communications, Cisco, Nortel, PBX, Avaya, #FEDTPP

Additional Skills & Qualifications:

These candidates need to have a high level of professionalism as they will be working on an Active Air Force Base.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

Related Courses

Blog