Graveyard Shift - ER Patient Registration Representative
Posting ID: JP-002663750
As our Customer Service Representative in the Emergency Department, you’ll work to help our patients check into the Emergency Room. It’s fast paced (sometimes chaotic) and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns and questions. To thrive in this job, you’ll need to be confident with technology and typing, however you don’t need to have any previous experience or knowledge in healthcare. Since it is an emergency room department, you will need to be prepared to see serious illness and injuries. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. Since this is a hospital, you must also be up to date on all vaccinations (including but not limited to COVID-19 and annual flu shot).
Here’s what you can expect working in Patient Registration:
• Working on computers to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between emergency physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk in a high-stress environment. In the Emergency Department, you will have to work around clinicians interrupting the registration process for emergent clinical care.
• Helping people who may be very ill or worried. We’re not human computers intaking information. Patients need you to be there for them and listen carefully in order to ease their anxiety. You’ll ask follow-up questions and build rapport in real time.
• Fast-paced work work environment, often on your feet assisting patients complete their mobile registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you’ll get it from aren’t. You have to work quickly and expect the unexpected. This is not a casual desk job.
• A team you can rely on. We care about your progress toward career goals.
Customer service, Customer service call center, typing
Additional Skills & Qualifications:
Prior public work experience
Hospitals are highly sensitive to the patient experience and we are looking for people who can deescalate in tough situations
Friendly, upbeat, caring personality
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email email@example.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Recruiter: Celine Jones