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Desktop Support Technician

TEKsystems

06/16/2021

Posting ID: JP-002145270

Full Time
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TEKsystems is looking for a capable desktop support technician in the Riverton area

Duties:

Resolve problems or escalate to the appropriate personnel in a timely matter.

Provide case status updates to management and end-users

Recognize ticket requests requiring greater expertise and escalate them appropriately

Perform audit tasks as directed by management

Image and configure equipment to design specifications

Perform assigned software and device maintenance and upgrades and document changes made

Interact with customers in a helpful and positive manner, with customer satisfaction as the objective

Comply with applicable industry regulatory requirements

Perform backup/data transfers

Understand and navigate Windows and Mac platforms

Qualifications:

Microsoft Certified Desktop Technician, A+, Network+ or comparable experience

Computer and Printer Troubleshooting (PC & Mac)

Technical Documentation Skills.

Computer Replacement/Backing up files and resetting computers

Customer Service

Time & Priority Management

Communication

NICE TO HAVE:

ServiceNow or Ticket management skills

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

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