Service Desk Team Lead - Salt Lake City, Utah | CareerCircle
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Service Desk Team Lead

TEKsystems

02/19/2022

Posting ID: JP-002657816

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Salt Lake City, Utah
Full Time
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TEKsystems is looking for Lead Desktop Support technician for one of our top clients in the Salt Lake City area. They offer stability, growth, updated technology and more. This is a direct placement role. See the top skills & job description below.

Top Skills

1. Troubleshooting workstation, application, peripheral, TCP/IP, and/or printer problems

2. Must be able to perform desk-side Windows 10 workstation support in a networked office environment

3. Supporting mobility: configuration, synchronization support of mobile devices like smartphones (Apple, Androids, & iPads)

4. Experience working in depth with Active Directory, Cisco VoIP, Lotus Notes and Virtualization (VMware) are a plus

5.Helping lead meetings and other technicians as well

Job Duties:

- Individual will be knowledgeable of all current Windows operating systems. (Windows 7/10/ 11 skills)

- Basic Windows troubleshooting will be involved.

- Execute service delivery by performing: Remote support, primarily responding to trouble tickets over the phone & in person

- Coordinates with Client End User on expectations and availability to conduct Managed Client Services.

- Identifies potential issues that could adversely impact End User experience and follows through on action steps.

- Utilizes advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs.

-Inventory management

-Set up appointments with end users to fix IT issues

-Help with leading a team and meetings as well

PREFERRED SKILLS: - Windows 10/ 11 experience - Dell hardware, Scanners, Mobile devices

Apply or reach out to me directly with your resume at dmatthew@teksystems.com

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

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