Customer Service Representative

Fully Remote After 2 weeks of training onsite in Arlington, VA | Customer Service Representative |

• Work hours- 10am-7pm

Position Duties and Responsibilities:

1. Act as the main contact for providers requesting fee assistance, offering customer service support.
2. Help providers understand qualification criteria based on CNCS and Department of Defense policies.
3. Address and resolve provider concerns about the fee assistance program.
4. Maintain professional relationships with military providers.
5. Uphold high ethical standards and confidentiality.
6. Handle communications from military families and providers, providing excellent customer service.
7. Review state child care licensing for the Enhanced Referral and Military Fee Assistance programs.
8. Update and maintain the web-based provider network.
9. Conduct internal reviews based on complaints, inspection reports, and staff interactions.
10. Educate military families and providers on early childhood development, education standards, and quality child care indicators.