Service Desk Specialist

Duration

12

Duration Unit

Month(s)

Product

Contract

Req Description

Description

Service Desk Specialist:

• Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests

• Provides polite and friendly customer service

• Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required

• Documents incident status and solutions in incident database tools.

• Possesses current working knowledge of computers, printers, laptops, and common windows applications

• Works through various types Tier II issues with telephone assist

• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

Enterprise Req Skills

Job Title

Service Desk Specialist

Top Skills Details

1) Active TS/SCI clearance (verify in JPAS)

2) Active Sec+ certifications (must be willing to obtain MD101 + 102 OR MD 103 during first 6 months of the contract).

3) Relevant service desk/phone support experience (must have Active Directory user account creation experience as well as Win10 and outlook troubleshooting experience).

4) Years of experience requirement:

HS Diploma - 8 years

Associates - 6 years

Bachelors - 4 years

Masters - 2 years

Worksite Address

Boulders Road,,Virginia,United States,22911

Workplace Type

On-site

Experience Level

Expert Level

External Communities Job Description

Service Desk Specialist (Fort Gordon):

1) Active TS/SCI clearance

2) Active Sec+

• Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests

• Provides polite and friendly customer service

• Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required

EVP

Chance to work with one of the top DoD integrators. Chance to support the United States Army Intelligence and Security Command. We will also support their TS/SCI clearance.

Team has a family environment and they often promote from within.

Work Environment

Team environment - working on post at Fort Gordon

Additional Skills & Qualifications

Service Desk: • Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests • Provides polite and friendly customer

Business Qualification

Business Challenge

This service desk allows the Army's Intelligence and Security Command to operate at peak efficiency which allows them to continue defending our country from threats.