Account Manager

Account Manager

Location: Gainesville, VA but HYBRID REMOTE

Experience Level: Entry Level

Employment Type: Full-Time

Compensation: $20/hour +

Description:

The Account Manager is responsible for serving as the liaison between external clients and internal customers. Duties include: providing day-to-day support to the client, internal operations and field offices; responding to client inquiries around vehicle moves, billing, projects and ad hoc questions; managing client parameters; and providing proactive management of the required activities involved in mobility management of the clients’ fleet.

ESSENTIAL FUNCTIONS

• Manage the business relationship with clients, including managing the clients’ expectations of the companys’ service levels

• Manage client requirements to ensure compliance throughout the business

• Direct the day to day service provided to clients, leading to best in class service levels

• Create and analyze reporting sent to clients based on client requirements which will lead to client policy adherence

• Support Business Reviews to clients; ability to run webinars; possible travel required for client reviews or one off client visit requests

• Ensure data integrity for all reports provided to clients

• Manage client required projects by overseeing and leading the project; ability to define, communicate, and follow through on all project details including reporting and presenting timely updates to the client

• Ensure that departmental processes are designed and implemented in such a way to mitigate operational risks / losses

• Support On-boarding for all new and existing clients assigned to personal portfolio

• Complete necessary training to ensure proficiency on new system and software releases

• Demonstrate proficiency in CRM and all other proprietary systems

• Understand yearly goals for assigned clients as related to mobility management

• Administer, direct and facilitate client policy adherence throughout internal departments

• Create, review or enhance the client policy to ensure client requirements remain relevant and current based on client needs

• Demonstrate aptitude to relate mobility performance to future outcomes; ability to communicate your findings of the analysis of mobility performance to your client

• Be actively involved in all client meetings

• Other duties assigned to ensure overall departmental efficiency and client satisfaction

Additional Skills & Qualifications:

Education: Minimum high school diploma

Experience Level:

Entry Level