Job Title: Outside Operations Specialist (Admin)

Job Description

The Outside Operations Specialist is responsible for overseeing the Independent Contractor (IC) relationship and performing administrative functions to support the Outside Operations team. This role aims to promote excellent customer service across all transportation activities by acting as an IC liaison, coordinating resources to expedite workflow, and proactively resolving issues.

Responsibilities

• Advertise Independent Contractor (IC) vacancies on various media platforms.
• Coordinate onboarding of ICs, including obtaining and uploading documentation.
• Provide guidance and ensure compliance with field offices regarding IC interactions and relationships.
• Prepare and assemble driver guides based on customer and regulatory requirements.
• Manage revisions to the Independent Contractor Reference Guide.
• Manage the Independent Contractors' yearly expiring contracts to ensure new contracts are executed without service gaps.
• Track expiring credentials for ICs and upload current credentials in Fleet Mentor.
• Follow up with ICs who terminate their contracts.
• Perform regular administrative tasks to support the team.
• Assist with business projects and reporting.
• Actively identify and engage in process improvements.
• Adhere to organizational goals and objectives.
• Demonstrate open, effective communication and teamwork.
• Maintain customer focus.
• Act with integrity and professionalism.
• Work to maintain quality standards.
• Balance client requirements with company policies and operational procedures.
• Demonstrate reliable and predictable attendance.

Essential Skills

• CRM experience
• Customer support experience
• Dispatch experience
• Inbound and outbound call handling
• At least 2 months of administrative experience
• Strong Microsoft Office Excel skills
• Data entry expertise
• CRM proficiency
• Typing speed of at least 37 WPM
• Strong written and verbal communication skills
• Experience with spreadsheets
• Call center experience
• Logistics and scheduling coordination

Additional Skills & Qualifications

• Comfortable working in a fast-paced office environment while multi-tasking
• Detail-oriented with sensitivity to accurate verbal and written communication
• Ability to manage several concurrent projects with high attention to detail and accuracy
• Enjoy being part of a cooperative and considerate team
• Proficiency in Microsoft Office and CRM

Work Environment

Work in a dynamic office environment from 8 AM to 5 PM. This role provides an opportunity to be part of one of the fastest-growing fleet transport companies, with potential for growth across 11 different departments. The company is women-owned, fostering a diverse and inclusive workplace.