Help Desk Associate

Description:

Help Desk Associate

We are a level 1/1.5 Service Desk/Technology Solution Center support team taking customer calls live chats and walk-ins. We provide first level resolutions for incidents and requests when possible. We are searching for an individual who is results driven a problem solver and critical thinker. Our operating hours are Monday through Friday 7am - 6pm excluding company holidays. This position will require to the individual to be on-site 5 days a week.

Your Impact:

The ideal candidate must be able to work in a fast-paced environment to help consistently provide high-quality service and technical support to end users.

Perform level 1-1.5 support for internal customers via phone live chat Walk-in's at our Technology Solution Centers or via self-serve

Ensure customer satisfaction by meeting customer needs in courteous and timely manner

Use a strong customer-service attitude when responding to technology requests

Communicate effectively and clearly to customers

Be an advocate for the end user to ensure they receive high-quality and timely service and support from the entire enterprise operations technology organization.

Qualifications:

1 years' experience in an enterprise organization supporting end users in Desktop Support and enterprise applications

Demonstrated/strong knowledge of Microsoft Office 365 products

Demonstrated knowledge of using ITSM application preferred ServiceNow

Demonstrated/strong knowledge of software: Windows 10/11 Active Directory RSA Authentication Manager Cisco AnyConnect PingID Global Protect VMware multifunctional printers Internet Software i.e. Edge Firefox Google Chrome

Demonstrated/strong knowledge of hardware: Desktop Laptop wireless mobile devices smart phones tablets etc. Virtual Desktop infrastructure

Ability to quickly learn new technology and applications and retain absorb to resolve issues independently

Good attitude and excellent attendance required

Typing speed of 50wpm

Skills:

windows 10/11, active directory, mdm

Top Skills Details:

windows 10/11,active directory,mdm

Additional Skills & Qualifications:

MDM experience, Airwatch, Active directory

Experience Level:

Entry Level

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave)