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Desktop Support (Sr.)

TEKsystems

Posted Thursday, March 9, 2023

Posting ID: JP-003608546

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Description:

Our Client is looking for results oriented and self-motivated Desktop Support technician to support our team in Arlington, Virginia. The Desktop Technician’s role is to provide onsite support and maintenance for high visibility government users, including Presidential appointees and their staff, within the Agencies desktop computing environment. Support includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation perform


Responsibilities:

• Strong written and oral communication skills

• Excellent problem solving, quantitative and analytical skills

• Exceptional customer service skills

• Ability to prioritize and execute tasks in a high-pressure environment

• Ability to manage multiple tasks simultaneously

• Support and provide feedback to ensure continual process improvement

• Provide rapid support response for VIP break/fix and requirement requests

• Coordinate and execute IT support for CONUS/OCONUS travel

• Familiarity with Remedy ticketing system. Follow established Service Desk processes for ticket management

• Develop and maintain Knowledge Documents (Work Instructions) in accordance with Knowledge Management processes

• Provide Call Center Support for confirmed VIPs using the Avaya Agent

• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.

• Excellent technical knowledge of PC and desktop hardware and associated diagnostic tools to perform remote diagnostics

• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed

• Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, CD-ROMs, and so on

• Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment

• Where required, administer and resolve issues with associated end-user workstation networking software products

• If necessary, liaise with third-party support and vendors

• COMSEC/TACLANE configuration and troubleshooting familiarity preferred

• Mobile Device configuration and troubleshooting (Blackberry, DMCC, and DMUC devices)


Knowledge & Experience


• College diploma or university degree in the field of computer science and/or 2-4 years equivalent work experience.

• CompTIA Security + CE and ITIL Foundation upon hire

• Help Desk Institute (HDI) Certification within 30 days of hire

• Microsoft Technology Associate (MTA) within 30 days of hire


Clearance


• Must have a minimum of an active Secret Clearance


Skills:

Desktop, Support, Windows, Troubleshooting, Hardware, Office 365, desktop support, Windows 10, Active Directory, Clearance


Additional Skills & Qualifications:

Needs to be self motivated, able to work autonomously, and dependable.


Experience Level:

Expert Level

Contact Information

Recruiter: Austin Zhou

Phone: +15716233723

Email: azhou@teksystems.com

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