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Customer Service Representative



Posting ID: JP-002179669

Full Time
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Aston Carter is hiring for remote Customer Service Representatives. They must report for onsite training in Hampton, VA but upon completion-they will be remote. Our client is supporting the state of Virginia for unemployment.

Essential Job Functions

• Utilize appropriate systems guides, interview techniques and established protocol to obtain necessary information, determine unemployment claim type and complete application with incoming caller

• Extensively use automated systems to review, enter, update and report unemployment claim information.

• Follow established protocol to take statements; key information from claimants and employers; and prepare and process documents which are used to adjudicate claims and make accurate determinations.

• Complete training to address various claim types and understand business functions.

• Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs.

• Maintains sincere interest in providing stellar customer care.

• Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction.

Additional Skills & Qualifications:

Experience Required

High school diploma or GED

Minimum of 6 months call center experience or at least 1 year of customer service experience

Contact Information

Recruiter: Stephen Baughan

Phone: (571) 480-5888


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