Posting ID: JP-002179495
Are you looking for a remote customer service position? Aerotek is now hiring!
Customer Care Specialist answers inquiries from providers and other affiliated representatives or groups regarding TRICARE eligibility, benefit determinations, and claims adjudication questions or problems. This position establishes and maintains rapport with contacts and present a favorable corporate image while responding to inquiries within time frames required to exceed contractual standards.
Characteristics and Responsibilities
-The CSR's will be exclusively handling provider calls
-These calls will revolve around the status of claims, submitting claims
-Obtain and analyze claims data to determine specific problem area including external communication to obtain data.
-Complete research and provide final resolution to inquiries within contractual requirements.
-Communicate with inquirer to determine appropriate authorization or referral of services.
-Submit claims for adjudication, correction, payment, or review as appropriate.
-Educate providers on billing requirements of TRICARE to reduce claim problems.
-Deal tactfully with people in a wide variety of situations to convey a favorable corporate image.
-Respond to inquirer using various forms of communication (written letter, telephone, web, or email) within time frames to exceed contractual standards.
-Collect and record data for Customer Service records and computer analysis.
-Inform supervisory staff of system problems when identified, researching problems to provide backup data and examples when needed.
They will be handling both call and written correspondences from Tricare Providers
Additional Skills & Qualifications:
MUST HAVES: 1+ years of call center customer service experience - Basic Microsoft word and excel experience - Must type a minimum of 35 WPM but prefer 45 WPM - Data entry proficiency - High School Diploma or GED required
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Ashley Weaver