Customer Service Representative

Aston Carter is hiring for a Customer Service Representative on behalf of a local disposal services company!

Job Details:

- Respond to customer service inquiries, request, complaints. Inbound calls and emails.

- Estimated 80 minimum per day

- Majority of calls are for the Richmond area. Will occasionally get calls for other locations

- Cancelling and terminating accounts due to moving, disconnection, etc.

- Crediting accounts

- Escalated calls

- Required to dispatch call to appropriate department

- Resolve all issues in a timely manner

- Calls will be in regard to scheduling, billing, service, ETA's for dumpster deliveries

- Utilize pricing sheets to price containers for customers

- Enter service and route data into computer for billing and scheduling purposes

- Will be creating some new orders (both home and residential)

- All info entered in database "Trucks", which they will train on, but Microsoft experience is translatable

Experience:

-Customer Service (2 years +)-- Strongly prefer call center experience

-High volume inbound calls

-Microsoft Office Experience

Soft Skills:

- Ability to learn quickly

- Ability to work independently

- Ability to work in fast paced environment

- Phone etiquette