Implementation Consultant SR IPC)
Posting ID: JP-002658703
ADP is hiring for their Total Source Implementation team. This group supports clients who outsource the majority of their HR guidance/support functions to ADP. The Implementation Consultant Sr. role is a highly customer oriented role that is focused around the onboarding of new clients into the Total Source program, they are the "quarterback" of the client relationship and handle most of the interaction with the client to ensure they are onboarded correctly. Specifically regarding payroll services. Some of the day to day duties to be expected are:
- conducts meetings with the clients to discuss components of Payroll, Benefits, Risk and Safety, 401(k), co-employment practices and Human Resources.
-coordinates amongst teams the implementation of the products and services
--Manages the completion of tasks and provides timely and accurate input on project status to the Client, Benefits, 401(k), Division Implementation, HR, Payroll and Sales
-IC owns the client relationship during the initial relationship with client.
- Manages client expectations, overcomes configuration and compliance issues, delivers messaging, addresses billing issues, and drives the reasons they bought PEO
- They also own the results of the implementation survey / client satisfaction.
-They are the first impressions of our service business and accountable for 1st year retention.
project management, customer service, client services, microsoft office
Top Skills Details:
project management,customer service,client services,microsoft office
Additional Skills & Qualifications:
ADP is very big on personality. The managers for these positions have hired a variety of backgrounds including teachers, managers, recent grads, etc. For these roles they stated "we can teach the skillset, we cannot teach professionalism, work ethic, or the ability to problem solve"
Qualified candidates will have the following:
-at least 2 years of professional experience
-strong problem solving skillsets
-high level of professionalism
-must have great communication skills written and oral
-a background in handling customer interaction and project management/fulfillment
Ideal Candidates will have:
-Some knowledge of payroll, benefits, AP/AR, implementation or client onboarding
-College Degree preferred
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email firstname.lastname@example.org for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Recruiter: Nicalina Marciante
Phone: (757) 271-0784