Posting ID: JP-002658697
PRA is looking for someone who can be the liaison between business units for determining conflict resolution. The purpose of this job is to analyze complaints/disputes and understand the root cause through investigation and in turn, helping with conflict resolution. - This person will be working to identify where issues have derived from and offering solutions to them to the corresponding dept. - Independently conducts complaint investigations and associated tasks to ensure complaint investigations are thorough, investigations conclusions are appropriate, appropriate procedures are followed, complaint investigations are closed within required timeframes, and complaint documentation meets Good Documentation Practices. - Makes independent decisions on cases that are subject to regulatory review. Adheres strictly to service level agreements on complaints handling. Interface with multiple parties and business units to resolve escalations and complaints through frequent follow-up. They will be working in between depts to help facilitate the resolution process. They do not talk to customers except rarely.
microsoft office, root cause analysis, dispute resolution, complaint resolution, administration, administrative support, clerical, email
Top Skills Details:
Additional Skills & Qualifications:
Top skills- must be professional, good written and oral communication, EXCEL, and have to have some good administrative exp. • Ability to identify issues within a dispute situation. And use sound business judgment. • Ability to work with cross-functional teams and to interact effectively with peers and management. • Must represent PRA with a high degree of professionalism which includes PROFESSIONAL COMMUNICATION. written and oral • Must have effective organizational, communication, time-management and interpersonal skill, ability to draft business correspondence, and procedure manuals and a high attention to detail. • Ability to work independently and with a team in a fast paced and high-volume environment with emphasis on accuracy and timeliness. • Highly proficient in Microsoft Word, Excel, and PowerPoint. Key thing is understanding the issue and distinguishing which one it is– they have 50 issue types. Must be able to become familiar with policies/procedures to understand how to work on corrective actions.
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email email@example.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Recruiter: Nicalina Marciante
Phone: (757) 271-0784