Customer Service Representative
Posting ID: JP-002178806
This is a fully remote position, anyone living in Virginia can apply!!
These individuals will be working in the Retail division. It is a call-center environment in which individuals work in a cubicle with a computer and two additional monitors while taking mostly inbound customer calls. They will be a part of a large team while working within a smaller group supervised by a "Team Lead" all with the goal of bringing first call resolution to customers from the eCommerce segment of business.
Calls might consist of customers who are inquiring about product damage, discrepancies on a receipt for returned items, or general questions about products or inventory availability within the website.
They will need to be very comfortable handling calls from upset customers as a portion of the calls will be from disgruntled customers. Other calls will be to help customers verify or cancel current orders. Sometimes they will deal with employees at national stores that may need assistance in dealing with customer issues.
Will be handling 40-60 calls a day while taking "case" notes on each call according to policies and guidelines.
Additional Skills & Qualifications:
MUST have excellent communication skills, both written and verbal. Must be comfortable with typing and computer navigation. MUST have good job tenure and quality customer service experience. Familiarity with Automotive parts would be helpful, but is certainly not required. Call-center experience is also a plus. Very much a team oriented environment.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Recruiter: Joseph Wampler