Business Membership Representative (Part-time)

Objective:

To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation.

Description:

• Ensure account and member security by identifying red flags and safeguarding member assets and account information
• Provide account information and perform basic account transactions
• Route members to the appropriate departments
• Provide account balances and review transactions on member and business accounts
• Transfer funds on member and business accounts, to other members of financial institutions
• Open new accounts and educate members or potential members on products and services that best meet their needs
• Enroll members in online and mobile banking and provide features, benefits and general guidance related to these services
• Open new Business Accounts and Servicing existing Business Accounts
• Perform business and non-business transactions

Skills & Qualifications:

• Customer service background in any environment - preferably call center
• High volume inbound and outbound calls
• Data entry
• Ability to handle multi-database software and systems

Work Environment:

• Monday - Friday
• 4 hour shifts scheduled between 12:00pm - 5:00pm
• Hybrid work schedule (4 days home & 1 in office)
• Hands-on training and development
• Campus amenities included
• Room for long-term advancement
• Reliable company with strong core values