Aftermarket Parts Specialist

The Aftermarket Parts Specialist is responsible for selling parts and accessories to existing and new customers. This role involves identifying customer needs, providing expert advice on HVAC products, and ensuring customer satisfaction through effective sales techniques and service. The Aftermarket HVAC Parts Specialist will also maintain relationships with customers and contribute to the overall sales strategy of the company.

Responsibilities:

May include:

Sales and Customer Service:

• Identify and understand customer needs and recommend suitable HVAC parts and accessories.
• Provide exceptional customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Develop and maintain strong relationships with customers to encourage repeat business.

Product Knowledge:

• Maintain a comprehensive understanding of HVAC parts and accessories.
• Stay informed about new products, industry trends, and competitor offerings.
• Provide technical assistance and expert advice to customers regarding HVAC products.

Sales Strategies:

• Execute sales strategies to achieve individual and team sales targets.
• Identify new sales opportunities and potential customers.
• Participate in sales meetings and contribute to the development of sales strategies.

Order Processing:

• Process customer orders accurately and efficiently.
• Coordinate with the inventory and logistics teams to ensure timely delivery of parts.
• Handle returns and exchanges in accordance with company policies

Market Research:

• Conduct market research to identify potential customers and sales opportunities.
• Monitor competitor activities and market trends to stay ahead in the market.
• Provide feedback to management on market conditions, customer preferences, and product demand.

Documentation and Reporting:

• Maintain accurate records of customer interactions, sales transactions, and inventory.
• Prepare regular sales reports and updates for management.
• Use CRM software to track customer information and sales activities.
• Perform additional projects/duties to support ongoing business needs.

Nature & Scope:

• Applies practical knowledge of job area typically obtained through advanced education and work experience
• Encouraged to seek continuous improvements
• Performs a range of mainly straightforward assignments
• Works independently with general supervision
• Problems faced are difficult but not typically complex

Knowledge & Skills:

• Proficient at Microsoft Word, Excel, Outlook and common MS Office programs is required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Strong knowledge of HVAC systems and aftermarket parts.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and customer service orientation.
• Ability to work independently and as part of a team.
• Proficiency in using CRM software and Microsoft Office Suite.

Experience:

• 1-3 years' experience in Parts Sales
• Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Pay Range: $62,830 - $70,000 annually

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.