Site Manager

Site Manager

POSITION PROFILE

Accountable for daily operations of small to medium site and manages small team. Manages contracted

services including, but not limited to: Copy services, Courier Services, Managed Print services,

Hospitality, Imaging and Mail services. Responsible for assessing talent, staff career development and

conducts performance management activities & employee counseling with support from assigned

leadership

Job Duties and Responsibilities

Responsible to manage daily operations of a small-medium size site while managing a small

team of direct reports

Prioritizes multiple and competing priorities. Communicates team vision and priorities while

creating a helpful and positive work culture to maximize retention.

Demonstrates working knowledge of Ricoh products and offerings by efficiently using existing

products/processes or provides alternatives to opportunities and situations.

Manages total production labor percentages by achieving percentage of production worker labor

and quality control labor established by the company.

Improves quality of operations while consistently applying effective implementation and

management of RICOH Service Excellence tools.

Ensuring achievement of Service Level Agreements, the Site Manager is responsible for

working with the customer to improve business processes, with support of AOM/ESM or NOM.

Creates and maintains a customer-focused environment with regular end-user feedback and

customer satisfaction surveys, focusing on business retention, customer service

Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and

Deadline standards and compliance, utilizing tools and best practices.

Ensures that location is properly staffed by matching employee skills and equipment with

production demands.

Motivates employees and recognizes their accomplishments in a timely manner leveraging the

Ricoh Recognizes programs.

Clearly communicates job expectations/consequences of direct reports by training, cross training, coaching, counseling, directing, evaluating the work of subordinates to increase their:

work output and work quality.

Identify training and performance planning targets through the development of assigned staff

through Individual Development Plan Management

Responsible for evaluating team member performance and providing career development and

training opportunities.

Maintains formal contact with the customer on a daily basis

Must possess an in-depth understanding of the client's requirements, with support of AOM/ESM

or NOM.

Identify gaps/scope creep in service delivery and adjust process documentation to work within

the client or Ricoh framework while ensuring financial responsibilities are met

Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and

communicating with sales department.

Is responsible for creating/supporting site required reporting, customer presentations and

business reviews to ensure alignment with contractual requirements and value add reporting,

with support of AOM/ESM or NOM.

Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications

Typically Requires:

High school or GED is required.

3-5 years of work experience in a related field (B2B and/or technical).

Previous 2 years of managerial work experience strongly preferred.

Previous 3-5 years Customer facing work experience required.

Demonstrated high level knowledge and understanding of technology.

Off 360 proficient user

KNOWLEDGE, Skills And Abilities

Strategical thought processor of issues

Ability to present to a medium sized group

Complex Problem-Solving Skills

Professional Customer Service skills

Professional Technical aptitude

Professional Written and Verbal Communication skills

Working Conditions, MENTAL AND PHYSICAL DEMANDS

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.

Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction • prepare, provide and convey diversified information.

Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.

Moderate dexterity • regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.