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REMOTE Support Specialist

Aston Carter

10/28/2021

Posting ID: JP-002423295

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Remote
Full Time
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100% REMOTE 47 openings - candidates can sit anywhere out of the US but preferably Bellevue/Nashville/Austin/Chicago/Atlanta areas.

Description:

The Support Specialist will review support requests from unmanaged publishers and address their questions within stipulated SLA.

We are building a new Review, Action, and Support Process (RASP) team across LMAQ and SLS Support. This team will deep dive, review, and determine the outcomes for data inaccuracies or appeals submitted by DSPs relating to the Delivery Excellence Scorecard.

The US-based Action and Support pillar of the team will deliver a superior customer experience by leading written DSP communications tailored to the specific DSP’s use-case, deep dive what happened across various teams and systems, determine the outcome through a customer-obsessed and data driven lens, and review escalations.

Required Skills/Qualifications:

- 3-6 years’ experience in customer service

- Frontline customer interaction

- Comfortable handling a high volume of work on a daily basis

- Must have strong MS Excel skills

- Diligent work ethic

- Strong attention to detail

- Strong personal/integrity

- Self-starter and ability to work independently

- Project/Program Management experience preferred (looking for strong individual contributors, not people managers)

- Bachelor’s degree required (journalism, copywrite or library of science preferred)

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Recruiter: Katrina Choe

Phone: (425) 305-3604

Email: kchoe@astoncarter.com

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