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Events Customer Service Associate II

Aston Carter

10/28/2021

Posting ID: JP-002423299

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Seattle, Washington
Full Time
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Role is remote until January 2022

Job Description:

The organization is seeking a talented customer support team member to answer customers inquiries and assist with reporting on different events within the Global Events Team. This is a unique opportunity to play a key role in event marketing. The role will be responsible for responding to customer inquiries within service level agreements, as well as weekly customer support related audits and sending reports to stakeholders. In this role, you will partner with members of the team to ensure effective collaboration and event success. Successful candidates excel at customer service, building working relationships and have a demonstrated ability to get the right things done quickly and effectively. Meticulous attention to detail, willingness to solve hard problems, and operating independently are all highly valued skills.

Job Responsibilities

• Provide timely responses to event attendees inquires through event email aliases

• Works with event stakeholders to be able to answer questions from and support their event attendees

• Maintain a positive, customer focused attitude at all times

• Support other events during peak times by staffing a Help Desk at in person events and/or answering email or chat inquiries

• Conduct weekly audits and cross checks of registration and housing data

• Create and send out weekly reports to stakeholders

Required Skills

• 1+ years of relevant experience in a customer service role

• 1+ years of relevant experience in events

• Ability to work independently and autonomously

• Superior oral and written communication skills with an innate attention to detail

• Ability to manage your time, and juggle multiple priorities to execute high quality deliverables. Confident at quickly adapting to changing priorities.

• Proficient to advanced skills in Microsoft Office applications

• Ability to quickly learn and understand new platforms and tools

• Ability to travel and work across time zones

Preferred Skills

• Experience in a large corporate setting

• Degree in business, marketing, communications, or relevant field of study

• Proven knowledge of industry tools such as Salesforce, Zendesk, and event registration technologies

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Recruiter: Katrina Choe

Phone: (425) 305-3604

Email: kchoe@astoncarter.com

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