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Program Manager

Aston Carter

10/28/2021

Posting ID: JP-002423296

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Seattle, Washington
Full Time
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Description:

The team needs an articulate, well-organized, and highly motivated Program Manager to lead planning and execution of product Beta programs. You will work with internal teams to execute on product and marketing pre-launch activities such as participant recruitment, communication, survey distribution and analysis, remote or in-person study logistics, and developing mechanisms for OE improvements to deliver products efficiently to customers at high quality.

You'll provide ongoing communication and engagement support by working with our thousands of global program participants to keep engagement high and feedback flowing. Cross-team coordination, and a basic understanding of project management concepts are essential. Ample growth opportunity is available as you work to identify how to make the processes and mechanisms you own and the tools you use better and more efficient.

This position requires an ability to identify opportunity for improvements and put processes and tools in place to support continual efficiency gains. The individual for this position will need to be data driven and understand best practices for collecting data. You will be required to track, communicate status on and independently drive issues to resolution. The ideal candidate will have a strong desire to grow by gaining experience with program management and be excited to influence the customer experience of products. They will also have great people skills, be willing and able to ‘roll their sleeves up’ and dig into problems when needed, and above all, a willingness to learn. Succeeding in this role will provide a path to increased exposure and responsibility in program management activities.

Responsibilities include:

• Engaging with feedback program participants to instill excitement and participation.

• Auditing programs for accuracy and participation

• Scheduling and Coordinating feedback sessions

• Managing high level initiatives

• Drafting, editing and sending program communication

• Coordinating the distribution and retrieval of program devices and equipment

• Monitoring, analyzing, resolving and escalating support requests from participants

• Collecting and analyzing data to discover trends and opportunities.

Required skills:

Bachelor’s degree

3+ years of professional experience with Microsoft Excel and Microsoft Office

Experience with categorization and basic analysis of data sets.

Experience handling sensitive or confidential information

3+ years work experience in supporting Project, Program, Product or marketing teams.

Experience in using databases to accurately track people and items and report on status.

Data driven and understand best practices for collecting data.

Experience tracking activity, progress and success using metrics and Key Performance Indicators.

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Recruiter: Katrina Choe

Phone: (425) 305-3604

Email: kchoe@astoncarter.com

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