Air Import CSR - Seattle, Washington | CareerCircle
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Air Import CSR

Aston Carter


Posting ID: JP-002539758

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Seattle, Washington
Full Time
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Scope of Position


• Ensure accurate and timely client and Ocean Carrier payments

• Review freight invoices, arrange payment, and help resolve invoice disputes

• Screen freight release documents for compliance

• Monitor local freight release status at the port and follow up on any discrepancies

• Shipment management: Ensure smooth and timely freight process flow

Internal & External Customer Service:

• Interact with our customers in arranging their international shipments, meeting customer service standards

• Contribute to maintaining strong relationships with service providers (steamship lines, trucking companies, and others)

• Overseas communications, timely responses to emails and requests (internal and external)

Development and Compliance:

• Understand department process flow, constantly looking for areas of improved efficiency

• Meet KPI standards, as per the company procedures

• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements

• Pursue personal development; Meet the minimum required 52 hours of Compliance and Development training per year

Additional Skills & Qualifications:

• *Only local candidates will be considered

• Bachelor’s degree preferred

• 6 months to 1 year customer service experience and/or training preferred

• Understanding of ocean or customs documentation process a plus

• Effective interpersonal skills

• Pro-active, strong organizational skills

• Good computer skills (Excel, Outlook, Word)

• Attention to Detail

• Fluent in English

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Recruiter: Nicholas Ho

Phone: (253) 733-4015


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