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Service Desk Technician

TEKsystems

10/28/2021

Posting ID: JP-002423303

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Remote
Full Time
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This role is 100% remote but the client still requires this Technician to clear a 7 year background check, drug test (that will screen for marijuana & THC), and proof of Covid vaccination.

Description:

We are looking for 4 Service Desk Technicians for a 100% remote role. A successful candidate will have 2-3 years of phone support with basic software troubleshooting with some light mobile device troubleshooting.

Basic Function/Responsibilities:

• Tier 2 software support for remote and internal employees through remote access, phone or desk side visit

• Create work orders in a help desk system, dispatch work orders to other support technicians and IT groups

• Assess and escalate serious or unusual problems to the appropriate IT group for resolution

• Windows 7 and 10 Support in a network environment

• Diagnose and support operating system, application issues and network connectivity

• Provide work order status reports and metrics to management

• Monitor help desk workload and prioritize work orders effectively

• Develop, test and implement solutions to problems detected during troubleshooting

• Assess training needs and develop new training or self-help materials

• Manage user accounts and phone accounts

• Follow standard operating procedures, create and revise documentation as needed

• Mobile device support including set up, deployment and support

• Update inventory records for end users, hardware and software

• Monitor, diagnose, repair and run preventative maintenance on computers

• Provide in depth customer training and training materials

• Working with other team member on projects

• Ordering computing peripherals

• Working with vendors

Skills:

Service desk, troubleshooting, phone support, customer service, Windows 10, Active Directory, Office 365

Top Skills Details:

Service Desk, troubleshooting, phone support, customer service

Additional Skills & Qualifications:

Drug test and proof of Vaccination is required for this position. 100% Remote but must sit in Greater Seattle Area.

Experience Level:

Advanced Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Contact Information

Recruiter: Jean Chambers

Phone: (410) 579-3072

Email: jchambers@careercircle.com

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